Refund policy

We want you to feel good about ordering from Deschampsia.

Because our products are personal-care items made in small batches, we generally accept returns only on items that are unopened, unused, and in their original packaging.

Returns

Returns may be requested within 14 days of delivery.

To be eligible for a return, your item must be:

• Unopened
• Unused
• In its original packaging
• Accompanied by proof of purchase

To initiate a return, please contact us at contact@deschampsia.co.

Non-returnable items

For hygiene and safety reasons, we are not able to accept returns on opened or used skincare, bath, body, or aromatic products.

Damaged, defective, or incorrect items

Please inspect your order when it arrives.

If your package arrives damaged, defective, or if you received the wrong item, please contact us as soon as possible so we can make it right. Including your order number and photos of the item and packaging helps us resolve things quickly.

Refunds

Once your return is received and inspected, we will let you know whether your refund has been approved.

If approved, we will issue the refund to your original payment method within 3 business days after inspection. Your bank or credit card provider may require additional time to post the refund.

A 20% restocking fee will be deducted from approved change-of-mind returns. This helps cover the cost of processing, handling, and restocking small-batch inventory. The fee does not apply when we confirm that an item arrived damaged, defective, or incorrect.

Sale items

Sale items are generally final sale.

If you have a concern about an item purchased on sale, please reach out and we will review it case by case.

Exchanges

We only replace items if they arrive damaged, defective, or incorrect. Please contact us so we can help.

Return shipping

Customers are responsible for return shipping costs for eligible change-of-mind returns. If we confirm that an item arrived damaged, defective, or incorrect, we will arrange the appropriate remedy and cover any required return shipping.

Original shipping charges are non-refundable for change-of-mind returns. This does not apply when we confirm that an item arrived damaged, defective, or incorrect.

For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.